Time and again we see the same claim. “We offer industry-leading support”. But the specifics are well worth digging into - there’s a big difference between a well-trained team readily available to you 7 days a week vs an on-call individual tasked with dealing with unwelcome interruptions to their mobile at weekends. Ask for evidence of support KPIs, as any good company will relish the opportunity to share them with you.
2. What is your product roadmap and investment?
Like any tech, what’s fit for purpose now will likely fall out of date down the road, and at some point you’ll likely find yourself frustrated because your tech doesn’t keep pace with your aspirations. It’s always worth finding out the size of the dev team of your shortlisted suppliers, as knowing whether you’ll be dependent on a sole developer or a large team of experienced pros to keep pace with new trends and opportunities will certainly be key. You can meet our team here.